ISO 9000 specifies requirements for a Quality Management System overseeing the production of a product or service. It is not a standard for ensuring a product or service is of quality; rather, it attests to the process of production, and how it will be managed and reviewed.
The quality management system of Asian College Of Teachers was awarded ISO 9001:2008 (Certificate No FS 561839) which conforms to the global BS EN ISO 9001: 2008 quality standard on 30th April 2010. We, at Asian College of Teachers, have development a system of policy statements, operating procedures, and work instructions to assure the quality of the services we provide to our external customers (those who are participating in training), as well as to have quality of the training on highest standard. This "quality system" guides us in achieving our goals of achieving the highest standard and maintaining students' satisfaction. At Asian College of Teachers, we often have a number of different products in house, as well as many units of single products like online and onsite version of different training. We believe that effective service identification and traceability will result in reduced costs by helping eliminate wasted effort and material due to mix-ups or lost products. It will also ultimately result in increased business due to customer satisfaction from getting expected quality of services.
At Asian College Of Teachers, we have numerous processes in the operation of the business for delivering effective service. (By process we mean a systematic series of actions directed to some end or goal.) We believe it is important for us to maintain control over these various processes and to document those processes. This is to make sure that the service is delivered correctly and consistently. We also believe that effective process control will result in reduced costs by helping eliminate wasted effort and materials due to delivering the service incorrectly and inconsistently. This also helps us handling customer complaints is identified as one of the key processes. The objective of this process is to analyze the root causes of complaints and initiate appropriate corrective action to minimize complaints and enhance customer satisfaction.
Asian College Of Teachers is trading brand of Asia Teachers Training Co., Ltd (Thailand) & Asian College Of Teachers Ltd (UK).